How do monthly search credits work?
Your plan includes a set number of searches each month. Searches are used when a customer measures a property through your website widget or internally on your Deep Lawn Dashboard. If you have API access, API searches are also counted. Your included searches reset at the beginning of each new billing period.
What happens if I go over my included searches?
If you use all of your included searches for that month, additional searches are charged at your plan's overage rate. You can view your current search usage, your overage rate, and your remaining searches under Settings → Subscriptions.
How do I know how many searches I’ve used?
Go to Settings → Subscriptions. Here, you can see how many searches you’ve used, how many you have remaining, and your search usage for the current billing period.
You can also turn on an email notification to let you know when you’ve used 90% of your searches.
Where can I see where my searches were used?
In Settings → Subscriptions, your searches are broken down by where they were used:
Business Website Searches — Searches made through your website widget.
Deep Lawn Dashboard Searches — Searches made from your Deep Lawn Dashboard.
API Searches — Searches made through the API, if you have API access.
Can I use HD for only certain measurements?
No, you are not able to choose certain measurements to be run by Standard vs High-definition imagery. Based on your plan, whether that is SD or HD imagery, all measurements will be run with the same imagery depending on your plan.
What should I do if my property measurement looks inaccurate?
You can use our measurement editing tools to adjust the measurement as needed. To note: you can't adjust the legal lot lines/boundary lines in red, but are able to adjust the measurement of lawn (the boxed area in green) as needed.
If the measurement looks inaccurate due to heavy tree coverage, new construction, or changes to the property that are not reflected in the standard imagery, we recommend upgrading to High-Definition (HD) aerial imagery for more detailed imagery and improved measurement accuracy.
Can I search for more than one property at a time?
You can only search one residential property at a time. If you need to search multiple residential properties, you would need to search them individually.
Alternatively, if you do need to search a long list of properties, we do offer bulk measurements instead. If you are interested, please email us at [email protected] for bulk measurement pricing and template information. Additionally, you can also search a neighborhood of properties or an HOA in our commercial measurement tool, Deep Lawn Pro.