How do I search for a property?
To search for a new property, go to the Deep Lawn AI tab and begin inputting the address. From there you can search a property, fill out contact information, select services/packages, and send out a quote to a customer.
How long does it take to send out a quote?
You can have a quote sent out to a customer in 60 seconds.
It looks like it is pinning the location of the property at the wrong house. How do I change the pin to the correct property?
When searching a property internally, it will ask "Is this the correct location?". If the pin is selecting a wrong property, click on "Something Doesn't Look Right" button. From there, you can drag and drop the pin to the correct spot. Deep Lawn's AI will now measure the property where the new pin is located. You can only search for one property at a time.
I am having issues searching a property. Everytime I search is it asking me to contact support or it is never loading the measurement. Why is this occuring?
Deep Lawn is only for residential properties. If you are running into issues with searching a property, it is most likely due to the measurement being a commercial property. Please navigate to our commercial measurement tool, Deep Lawn Pro.
I want to send the quote to myself and not the customer. How do I do this?
If you want to send out a quote to yourself instead of the customer for any reason, you can do this by inputting your own contact information.
How do I edit a quote after I already sent it out?
To edit a quote, navigate to your Orders tab -> Quotes. From there, click on the address of the quote you are needing to edit. On the Quote Details page, under Actions click on "Share". Select "Open quote in a new tab". On this page, you can edit the measurement as needed as well as make any changes to the Checkout. This includes changing any answers to checkout questions or removing/adding new services and packages.
I need to resend a quote out to a customer that I sent 3 months ago. How do I do this?
To resend out a quote to the same customer or a new customer, navigate to your Orders tab -> Quotes. From there, click on the address of the quote you need to resend. Then, click on "Resend Quote". You will then have the option to Resend to the same customer or, to Send the quote to a new customer. If you need to send the quote to a new customer, it will ask you to fill out the new customer details.
I need to change the team member that sent out a quote. How do I do this?
Once you have sent out a quote, you are unable to change the team member that sent out that quote. However, you can add a tag to that quote with the updated sales member. If you want the team member changed, you would need to resend out the quote again in the correct team members account.