This section previews what the process looks like when a customer searches their address using the Deep Lawn Widget on your website.
After a customer types in their address and clicks "Check My Lawn", it will pull up a picture to ensure it is the correct location. If for some reason it is not — maybe a typo with the address or another reason — there are always the "Something Doesn't Look Right" or "Have Questions?" options available.
If a customer clicks the Have Questions? button, they can call the number you have on file and speak to someone in the office, or fill out a questionnaire and send it in.
If it is the correct location, the customer proceeds and selects "Looks Great". Before the customer can view their measurement, they must fill out the details you have enabled under the Branding tab in the Lead Forms sub-tab. If a customer does abandon cart at this point, you will already have their information stored as a Lead.
There is a phone number checker, so it must be a real phone number for the customer to continue.
From there it will show a picture of the measurement, the Lawn Square Ft, and the measurement options you enabled in the Branding tab under the Measurement sub-tab.
Editing the Measurement
If you have allowed customers to Edit the measurement, they can go in and adjust it themselves. Further options include allowing users to Delete the measurement or Draw a new measurement.
A customer can be as particular as they would like using the plus and minus buttons in the bottom right corner. They can also undo or reset the measurement if they make a mistake at any time.
Selecting Services and Checking Out
From there, the customer presses Continue to the Select Services page, where they can add any Packages or Services you created to their cart.
The customer then clicks "Proceed to Checkout", which takes them to the Order Details page to fill out any instructions, answer specific questions you have set up, select a payment option, and enter any checkout Discount codes. The E-Signature and Terms & Conditions will also display here if enabled in the Branding tab Checkout sub-tab. The customer then clicks "Confirm order".
Depending on your chosen Integrations, the Billing Information will be displayed differently. For example, if you have PCI Vault enabled, the billing section will reflect that.